Q: HOW FRESH IS MY COFFEE WHEN I RECEIVE IT?
A: We currently roast on Monday and Thursday and ship on Tuesday and Friday. We ship you the freshest coffee available, so depending on where you're located the coffee will typically be between 2-5 days off the roast date.
Q: CAN YOU PRE-GRIND MY COFFEE?
A: We do not pre-grind any coffee. We believe it compromises the longevity and quality of the coffee.
Q: WHY DON’T YOU OFFER LARGER SIZE BAGS?
A: We think coffee is best enjoyed within a few weeks of roasting, so we package in bags that can be easily enjoyed by one person drinking a cup every morning, within a few weeks. We also offer discounts for subscriptions and wholesale customers that go through more coffee.
Q: WHAT DAY WILL MY COFFEE SHIP?
A: We ship all online orders on Tuesday and Friday. If a major U.S. holiday falls on a Tuesday or Friday you can expect your coffee to go out the next available shipping day. Coffee shipped on Tuesday will have been roasted on Monday. Coffee shipped on Friday will have been roasted on Thursday. If you order on Tuesday afternoon, your order will not ship until Friday. If you order Friday afternoon, your order will not ship until the following Tuesday. We strive to ship coffee within 24 hours of roast to get it to you as fresh as possible.
Q: I WANT TO SERVE BONLIFE AT MY CAFÉ/BUSINESS, HOW DO I GET STARTED?
A: Email firstname.lastname@example.org with your name, location, and some information about your business. We’ll get back to you with some questions & go from there.
Q: I’M INTERESTED IN A JOB AT BONLIFE, HOW DO I APPLY?
A: We're always looking for experienced coffee experts, if you fit the bill come by and introduce yourself and we'll go from there.
Q: IS YOUR COFFEE FAIR TRADE?
A: We could devote an entire site to this question. But the short answer is that we do not typically buy from coop's, we prefer to work with individual farmers, therefore Fair Trade certification is not possible. However, we always pay above Fair Trade prices and work to ensure sustainable relationships.
Q: I HAVE A QUESTION YOU DIDN'T ANSWER HERE, HOW CAN I GET ANSWER?
A: If it's not here we may not have your answer, but you're welcome to email any and all questions, comments, suggestions, and jokes to email@example.com